FAQ
Returns & Issues
Can I return or exchange my order if I picked the wrong size or color?
Because every item is made to order, we’re not able to accept returns or exchanges for size or color mistakes. But don’t worry — we’ll give you a one-time discount so you can place a replacement order.
What if my order arrives damaged or misprinted?
If your order shows up damaged, misprinted, or with any other production issue, you don’t need to send it back. Just reach out within 15 days and we’ll take care of it.
How do I report an issue with my order?
Simply email us at inquiries@snwbrd.co with your order number and a quick photo of the issue. We’ll review it and get back to you with a solution.
Shipping
How will my order be shipped?
We ship orders using USPS, UPS, DHL, OnTrac, or Asendia, depending on your location and the best available option.
How long does it take to process my order?
Every item is made to order. Please allow 1–2 business days for production before your order ships out.
How long does shipping take?
Once shipped, delivery usually takes 2–5 business days, depending on your shipping address.
Will I get tracking information?
Yes! As soon as your order ships, you’ll receive a tracking link by email so you can follow your package.